The Case Against Direct Changeover Information Technology Essay

The Case Against look at Changeover discipline Technology EssayThe purpose of this report is to complete the necessarys and slaying correspond to the CAVIES and vole case study. Evaluate if any objectives exact changed or should defecate changed. Comments should address the undermenti champion and only(a)d final inst entirely t obsoleteation visualise.This report is about the CAVIES and VOLE final induction and patronize. This has been in place for .. months and this report keeps the evaluation of the instrumentation.1.2 compassAnalyze if proper limits were established in the feasibility study and if they were keep during implementation. Comments should address the adjacentThe vexation goals and objectives for this job departing focus on implementing the formation.Enhances the ability and effectiveness of lag to perform their jobs.Facilitates coordinated crime barroom and reduction.Provides entropy security.Provides an open, flexible, reliable technology base for the future.Facilitates the electronic capture of data at its source.Is easy to office.Eliminate redundant data entry end-to-end the organization.Ensure that end exploiters have input into the come out process.Accomplish offer championship goals and objectives at heart defined budget and meter parameters.Minimize encounter to standard business operations within the affected units.Craft a favourable and serious relationship among the Department and the desti posit vendor.Facilitates supporter Desk abet arrangement.2. Installation2.1 Deployment PlanPilot Changeover Implement the b ar-assed governing body at a selected location of the company, such as addd peer slight first office. The first conclave to usance the smart ashes is called the pilot come in. The old scheme is still data track at the pilot site and for the rest of the organization. After the outline proves successful at the pilot site, it is use into the rest of the organization, usuall y using the send novelty method. Pilot variety is a semi parallel and direct changeover method. operational twain systems at only iodin site is not as expensive. This scheme builds the confidence and the errors atomic number 18 traced easily.Pilot implementation where the new system leave behinding be implemented branch by branch, if there is an failure in the new system it allow be in star branch only. The problem solved in any branch will not appear in the other(a)s.We recommend a pilot deployment. That is a deployment to a select group, probably power exploiters or those in a event department or division. Successful run intos avoid a big gush approach which attempts to roll out the system to a large sense of hearing in a single deployment. This is asking for trouble. Instead start dainty using a pilot and obtain feedback.Pilot implementationimplementation_pilotWith this strategy, the new system replaces the old one in one operation nevertheless only on a sma ll scale. For example it might be tried out in one branch of the company or in one location. If successful then the pilot is extended until it finally replaces the old system completely.Pilot operation is combination of two direct cutover and parallel operation, which restricts the implementation to a pilot site and reduces risk of system failure as compargond with a direct cutover method. Operating system only at pilot site is less expensive than parallel operation.Creating a Pilot ProgramNeed to create a tryout mutation of custom package, lay out it on a few lab data processors, test and respect the performance, then update your package with any changes that we want to make. It is commodity practice to prep ar a test plan and stop consonantlists for lab tests, and then use the test checklists to record satisfactory completion of tasks and note all problems with the process. Also, prep ar a checklist to test each deployment and distri exactlyion strategy.Identify and sel ect pilot groups and prep atomic number 18 them for pilot design. Run a pilot program for each unique environment or group. Locate groups that are vocalization of the substance ab exploiters throughout organization. To maximize the success, make sure volunteers have tolerable time in their memorandums to fully participate in pilot program.The following are procedures that after part use to run a pilot program.To prepare a pilot program for deploymentIdentify the tasks and resources necessary to conduct the pilot program. out front deploy the new system to the organization, use lab clients to test and complicate deployment strategies and configurations. To plan the pilot programSelect the trance pilot groups. roll the resources and tasks guideed for the pilot program.Develop a user- tick offing plan.Develop a user-support plan. escaped to retard lag by letting them learn new skills on the pilot system.Easy to evaluate because the new and old systems are both running.Some lag have time to get utilize to and aim fully trained in the new system before changeover precisely bells are spread (benefits of parallel running but costs are spread).When spread to other parts of the company, trained staff skunk act as mentors and so staff screw train on a rota basis.Determine the ability of computer operations to schedule according to user needs and to complete scheduled tasks. Comments should address the followingAny problems in accomplishing the workThe frequency and extent of the problemsSuggested changesThe effort mandatory to make changesVolume of data processed (number of transactions)Number of errors make absolute frequency of problems with the interfaceSuggested changesEffort required to make the changesIdentifying compatibility, conversion and migration strategies To top of scalawagIf the system will replace an existing system, compatibility, conversion, and migration matters essential be addressed. specificallyData from an existing system ess ential be carried forward (and perchance converted in format) for the new system.Existing user interfaces (screen formats, commands, etc) must be supported in the new system.All existing action schedule interfaces (APIs) must be maintained.Migration from the existing system to the new one must not disrupt end user service for more than a pre-determined amount of time (varies depending on the business).The new system must be capable of operating in parallel with the old system during the migration period.thither must be a capability to fall back to the old system, if involve, during the first two weeks of operation.Old archive data whitethorn need to be processed on the new system. If it is cryptographically protected, then the encoding keys will need special consideration when migrating.The strategies chosen to address these issue will require appropriate support in the architecture and design of the systemDetermining user didactics needs To top of varletFor each category of u ser, including administration, operators, and end users, identifyWhat types of IT systems they use at the present. If this system will bring the first use of IT to any users, either within or external to the organization, flag this as a special requirement that will merit special attention.What new functions will be brought to them by this system.In broad terms, what their learning needs will be.What requirements exist for case Language Support (NLS)Stage / milestonePlanned date(s)Actual date(s) effectuation phase9 Oct 2010 16 May 20119 Oct 2010 (on-going and on-schedule)Preliminary innovation and support planBy Week 5 (in February 2011)18 violate 2011 Final installation and support planBy Week 13 (20 May 2011)20 May 2011 Installation23 May 2011 31 Dec 2011Support phaseMust start as soon as any part of CAVIES and VOLE is live2.2 The Case Against coach ChangeoverThe new system is first of all piloted (trialled) in one part of the business / organisation (e.g. in just one o ffice, or in just one department).Once the pilot system is running successfully, the new system is introduced to the all of the business / organisation.stacks_image_DD1DE2A0-86E7-481C-9D4B-F5B766B39D27The pilot changeover method involves implementing the complete new system at a selected location of a company. Direct cutover method and operating both systems for only the pilot site. The group that uses the new system first is called the pilot site. By restricting the implementation to a pilot site reduces the risk of system failure as compared with is less expensive than a parallel system.2.3 Data MigrationSystem will migrate data that is determined to be necessary for the future business process and manage the effort associated with any manual data sweep up identified.Data mutation PlanTransformationCalendar planExtraction LoadingThree- measuring rod Data Conversions1. Test a conversion standard of existing data2. Initial data conversion3. Final conversion of data before going liveOnce the decision is made to perform data migration before migration potful begin the following analyses must be performedAnalyze and define source structure (structure of data in the legacy system)Analyze and define gull structure (structure of data in the new system)Perform field mapping (mapping between the source and target structure with data cleansing, if necessary)Define the migration process (automated vs. manual)MigrationAs part of the installation comes a great deal the issue of migrationReplacing an older system with a new one, with or without constraints of continuity of operation.Converting existing data to a new format. staffDescriptionAppointments-moduleBooks appointments for clients to see a veterinary surgeon/nurse with one or more of their pets (i.e. foundation loudness multiple appointments) in CAVIESRecords-moduleEnters inside reading for individual pets belonging to clients, giving information on state of wellness, prescription(s), progress, follow da tes, etc. in CAVIESTreatments-moduleBooks treatments for pets with a veterinary surgeon/nurse (can book multiple treatments) in CAVIESSales-moduleStandard EPOS functions linked to the practice tills, with bloodline control and reporting functions available to the local practice theatre director on a PC through VOLEOrders-moduleGenerates orders for replenishment of supplies (VPOM drugs must be approved by a veterinary surgeon)2.4 preparedness fostering courses whitethorn be conducted at the head office Southgate. Courses are customized to needs and whitethorn include topics ranging from an introduction to advanced topics such as advanced software product system development, tuning application to improve performance, and using the new system effectively. educational activity whitethorn include tutorials and hands-on practical experience.The timeliness of the preparedness providedmethod acting of teach (Ex Formal classroom session, Informal seminar discussion, Computer aided t raining, substance abuser manuals)The adequacy of the trainingThe appropriateness of the trainingIdentification of additional training needs by job categoryThe ability of the personnel to use the training providedTypes of knowledgeAPPLICATION STAFF TRAINING Types of training for application staff may include System Overview Transition to New System prep, including How to Use the System New Procedures Itemized by Task, (tasks will differ for employment Management Staff, Application Line Staff, Application Administrative Staff) Refresher cooking (summary version of Transition to New System formulation) New Worker Training (may be the same as Transition to New System Training or Refresher Training) exploiter Interface training, (e.g., Microsofts Windows) internet navigation, (e.g., LAN and wide range network concepts, where data can be found, printing over the network, network support contact)OPERATION STAFF TRAININGTypes of training for operations staff, (e.g., LAN Administra tor, encourage Desk Staff, and Network and Systems Management), may includeLAN Administrator active Training on the Product Installed Network Operating System Upper-Layer Protocols scheduled priming processing, (e.g., error handling) Security, (e.g., how to establish user accounts) Back-up and Reco precise Procedures Physical Media handling, (e.g., tape handling)Help Desk Staff Hands-on Training on the Product Installed Network Operating System Upper, Middle, and lower berth Protocol Layers Network Components, (e.g., bridges, passagers, and hubs)Network and Systems Management Hands-on Training on the Product Installed Network Operating System Upper, Middle, and Lower Protocol Layers Network Components, (e.g., bridges, routers, and hubs) Network Performance and Problem Diagnosis Tools practiced STAFF TRAININGDepending on the system architecture and the role of the client programming staff, the types of training for practiced staff, (e.g., Application Programmers, Information T echnology Manager, Database Administrator), may includeApplication Programmers Principles of Client/Server Application schooling/ alimony (for the specific environment), including Graphical exploiter Interface (GUI) Design Event-Driven Programming Object-Oriented Concepts Object-Oriented outline and Design Object-Oriented Programming New Programming Languages, (e.g., C++) Application Development Tools, (e.g., CASE, Powersofts PowerBuilder, Microsofts Visual C++, Microsofts Visual Basic) Database Training, (e.g., SQL, Microsoft or Sybase SQL Server, Oracle) Team Building Network OverviewInformation Technology Manager Application Programmer Training Courses Managing a Client/Server EnvironmentDatabase Administrator Principles of Client/Server Database Training (e.g., SQL, Microsoft or Sybase SQL Server, Oracle) Multiplatform Environments Data Modeling Performance MonitoringPossible Training MethodsInstructor-Led TrainingInstructor-led training includes classroom training (group ins truction), train-the-trainers (group instruction),on-line group training (group instruction), movieconferencing, (group instruction that is instructor-led, but for many participants the instructor is in another location),video/on-line training (group instruction), on-the-job coaching (individual instruction).Self-Directed Training autonomous training includeson-line self-directed training (individual instruction),off-line self-directed training, such as the use of printed materials, audio cassettes, or video (individual instruction).Just-in-Time TrainingJust-in-time training includesElectronic Performance Support Systems (EPSS) (individual instruction),continuous improvement instruction (individual or team instruction),computer-mediated asynchronous collaboration (group instruction from an individual perspective).2.5 DocumentationA number of chronicles are produced during the development of a new computer application.fundamentally there are two typesUser GuidesUser admits are wri te in plain English rather than proficient language.The guide should cover how to run the system, how to enter data, how to modify data and how to save and print reports.The guide should include a list of error messages and advice on what to do if something goes wrong. technical Documentation adept documentation is utilise to explain a system to a specialist i.e. an analyst/programmer.This document will be used if any changes have to be made to the system.It is a very authorised document which needs to be fully up-to-date.Excellent documentation will reduce your support costs. Every answer that someone finds in the user guide or the jock system means one less call or email to your support line. The support team can concentrate on finding answers to real problems, rather than explaining to a node how to fracture an appliance on, or how to install a computer program.User ManualsThese are the easiest to read and use, and are designed for the non-technical reader who wants to star t with how to flip-flop it on and use it. It may even show where the On switch is. (Dont laugh people ask)When designed for software packages, these guides are designed to provide the user all the information they need to use the software to perform a range of tasks. A well designed user guide canreduce support calls abet new staff perform daily taskshelp experienced staff perform remarkable tasksstandardise work practises.Technical ManualsThese are for the more technical readers, often at graduate direct, and may cover the complete setup of a software system, for example.Support ManualsThese are for Help Desk staff, who need to know how the general system should be set up, and including total support information. This normally includes Technical and User Manual nitty-gritty.Training ManualsThese can be written for your training staff, and provide you with material for training other users of equipment or systems or they may just complement your own Customer Training process.W orking one-to-one with clients allows close cooperation, so when you need alternatives, we design accordingly.Reference Manuals (Programmer Bibles)These are typically comprehensive manuals which the user can use to check for information when required. They are fully indexed and cross-referenced.If your product is so complicated that a third-party specialist takes sustentation of the maintenance on your behalf, then this type of manual is ideal. For portability and ease of use, these typically large manuals can overly be generated in pdf format so they can be accessed on-line (via an intranet, on-line help or meshwork site), or from a CD.Standards and ProceduresAs your company grows, you will need to document your standards and procedures. They bring together the knowledge within your company, help new staff learn company procedures, and help ensure everyone is working to the same standards. Basically, they are an ideal way to underpin your intragroup quality systems.Specificatio nsTechnical staff, dapple utmostly-skilled and very knowledgeable, frequently have problems putting their thoughts down on paper.We can make sense of the technical jargon and scribbled notes (including beer mats) to produce your specifications.Release NotesThese documents are primarily used by software houses and are aimed at internal staff and expert-end users. They describe new and advanced functionality at a high level in new software releases.Operating Instructions idealistic for anyone operating specialist equipment, in the home or commercial premises. overhear instructions, supported by illustrations (and photographs where appropriate), with trouble shooting tips. These instructions can be particularly useful for newly trained staff. Good operating instructions can enhance your product and your companys reputation.Assembly InstructionsIf you supply a flat-packed product, these are vital for your customers. They take the customer through the task in small stages in a visual format. They also include a check list of components.OverviewsOverviews are designed to support your sales literature and outflow an in-depth view of your product. They enable your clients, both new and established, to make informed decisions in conjunction with input from your staff.Skills BooksYour company probably has at least one member of staff that all the others go to for knowledge and advice about one particular aspect of your business operations, products or services. A serial of skills books can capture this invaluable knowledge so that it can be shared out by everyone while reducing the pressures on your expert staff. These books can also be used to drive internal training sessions.Test Scripts anterior to going live with a new computer system, it is always well(predicate) to run your own tests on a test system. It is not enough to simply enter a few sales orders. A series of carefully designed test scripts will ensure your staff puts the system through its paces, hi ghlighting possible problems before the go-live date.Multimedia SystemsThese interactive solutions commix text, graphics and maybe even sound for presentations, demonstrations and tutorials.Document Redesign (Cosmetic Surgery) maybe you have all the right documentation but it is old forge and looking dated. Maybe it doesnt completely cover everything. Maybe you just need to change the delivery format, for example, convert your paper documentation to on-line help. We can analyse your existing documentation to help you achieve the look, feel and content you need.2.6 Business Change come outsAs we can determine from above information that pilot approach is the best approach where we can see the combination of less risks as well as less implementation cost because. in that location are many health centers so we can implement the new system only at any one of the health centers to check whether it is working appropriately or not. And this method is also cheaper than all other methods except direct cut over where there are chances of risks here in this method risk of system failure is very less.Workshops close down for half a working day but it will take two full working days to install and configure CAVIES and VOLE system in live working environment. There should be little disruption as possible to normal business operation. The full business benefit will be achieved when all workshops are live on CAVIES and VOLE.Giving most priority to CAVIES and VOLE and train the staffs for the new system will cause the business slightly. And until the staff used to the new system there may be possible to have technical errors. STITCH (SMARTS Training Information Technology Communications Harmonisation) intends to evaluate the overall electrical shock on business, social and technical issues for future attention.Issue ManagementThe information contained within the chore Plan will potential change as the project progresses. While change is both authorized and required, it is important to note that any changes to the project Plan will impact at least one of three critical success factors visible(prenominal) Time, Available Resources (Financial, Personnel), or hold Quality. The decision by which to make modifications to the Project Plan (including project scope and resources) should be coordinated using the following processStep 1 As soon as a change which impacts project scope, schedule, staffing or spending is identified, the Project Manager will document the issue.Step 2 The Project Manager will recap the change and determine the associated impact to the project and will forward the issue, on with a recommendation, to the steer delegation for review and decision.Step 3 Upon receipt, the command perpetration should go across a consensus opinion on whether to approve, reject or modify the request based upon the information contained within the project website, the Project Managers recommendation and their own judgment. Should the point Commi ttee be unable to reach consensus on the approval or denial of a change, the issue will be forwarded to the Project Sponsor, with a written summation of the issue, for ultimate resolution.Step 4 If required under the decision matrix or receivable to a lack of consensus, the Project Sponsor shall review the issue(s) and render a final decision on the approval or denial of a change.Step 5 Following an approval or denial (by the Steering Committee or Project Sponsor), the Project Manager will announce the original requestor of the action taken. There is no appeal process.2.7 Installation ScheduleThis section should outline the way you will roll out the technology, including the highest level milestones.GANTT CHART3. Support3.1 Support NeedsRABBIT Steering Committee rolePositionNameJoint ExecutiveJoint owner/Managing managerNeil NimbusJoint ExecutiveJoint Owner/Managing DirectorSimon Wheatley major(postnominal) userPractice ManagerVerity GreenSenior userFinancial ControllerHadi Esfa haniSenior userISS Managergenus Vanessa PhillipsCAVIES and VOLE Project ManagerISS Project ManagerF S HaroonMICE Project ManagerISS Project ManagerFergus SheridanSupport military services OfferedWe provide the following telephone, remote-access and onsite support for New System, hardware, network and Microsoft productsPhone and Remote vexOn-site SupportSoftware ImplementationUpgrade Installationcomputer hardware/SoftwareData Import/ExportBusiness practices consultingTraining-on site ATC classroomForms/Report Design3.2 ISS Help DeskThe Support Plan is what we call the documentation service we offer to CAVIES and VOLE users to ensure that you have all the help you need to get the most out of the software. Here are the benefits. measureless telephone set, Email and Online Help Desk SupportUnlimited telephone support from our technical staff, priority treatment for any email support and free use of our Online Helpdesk SystemFREE Version Upgrades*We usually release a major recruit to every couple of years or so. Customers on the Support Plan receive a completely FREE upgrade to the latest version (otherwise an upgrade fee has to be paid).Online Backup wait onSupport Plan customers have the option of an Online Backup account. We will help to configure an automatic backup schedule for you so that Database is uploaded to a secure server every night, giving extra peace of mind.Discounts on other Support ServicesSupport Plan customers receive massive discounts on our other services such as Report Designing, Data Conversion and On-Site Installation Training.Wishlist ImplementationTo continually improve the software, we operate a wishlist system so that users can make requests for new features or changes. Requests from customers on the Support Plan are given priority so that you can have an active role in the ongoing development of software.User Support and customer service on company supported computer application and platforms. Troubleshoot problems and advise on the appropriate action. Main Job and Responsibilities.Telephone SupportRemote SupportOn-site SupportRoles and ResponsibilitiesRespond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issues.Research questions using available information resourcesAdvise user on appropriate actFollow Standard help desk procedures pound all help desk interactionsAdminister help desk softwareRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsPrepare activity reportsStay current with system information, changes and updatesProject Roles and ResponsibilitiesRoleResponsibilitiesProject SponsorUltimate decision-maker and tie-breakerProvide project lapse and guidanceReview/approve some project elementsSteering CommitteeCommits department resourcesApproves major musical accompaniment and resource allocation strategies, a nd significant changes to funding/resource allocationResolves conflicts and issuesProvides direction to the Project ManagerReview project deliverablesProject ManagerManages project in accordance to the project planServes as liaison to the Steering CommitteeReceive guidance from Steering CommitteeSupervises consultantsSupervise vendor(s)Provide overall project directionDirect/lead team members toward project objectivesHandle problem resolutionManages the project budgetProject ParticipantsUnderstand the user needs and business processes of their areaAct as consumer advocate in representing their areaCommunicate project goals, status and progress throughout the project to personnel in their areaReview and approve project deliverablesCreates or helps create work productsCoordinates date of work groups, individuals and stakeholdersProvide knowledge and recommendationsHelps identify and remove project barriers promise quality of products that will meet the project goals and objectivesIde ntify risks and issues and help in resolutionsSubject Matter ExpertsLend expertise and guidance as neededHelp Desk will be located in Southgate, Head potency and it will staffed as follows2 project managers (F S Haroon, and the MICE project manager Fergus Sheridan)3 system/database administrators2 business analysts4 Oracle developersThe ISS Service Desk is the place to go with any queries about ISS services. Service Desk is open weekdays between 0900 17003.3 Outsourcing the Help DeskHelp Desk StaffPositionNameSenior userPract